jelebit Privacy Policy

1 Who We Are

jelebit is an online gaming platform operating at jelebit.net, serving Filipino players across the Philippines. jelebit offers a range of real-money gaming products including online slots, live casino games, sports betting, sabong, bingo, Teen Patti, and other card and table games — all transacted in Philippine Peso (PHP / ₱) with support for local payment channels including GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank.

For the purposes of the Republic Act No. 10173 (the Data Privacy Act of the Philippines) and its Implementing Rules and Regulations, jelebit acts as the personal information controller in respect of the personal data it collects and processes in connection with the jelebit platform and services.

Any privacy-related queries, data subject requests, or complaints may be directed to our Data Protection Officer (DPO) at [email protected].

2 Data We Collect

jelebit collects the following categories of personal data in the course of providing its services to Filipino players:

jelebit does not collect sensitive personal information as defined under the Data Privacy Act of the Philippines (such as health data, political opinions, or religious beliefs) unless specifically required for a responsible gaming or regulatory purpose, and only with your explicit consent.

3 How We Collect Your Data

jelebit collects your personal data through the following channels:

• Direct Registration: When you create a jelebit account, you voluntarily provide your name, contact details, date of birth, and other registration information.
• jelebit Login Activity: Each time you complete the jelebit Login process, we collect technical data such as IP address, device information, and session timestamps for security and fraud prevention purposes.
• KYC Submission: When you submit identity documents to complete the Know Your Customer verification process, we collect and store the document images and the identity data they contain.
• Payment Transactions: When you make deposits or request withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, or UnionBank, relevant financial data is collected to process the transaction.
• Platform Usage: As you use jelebit's games, sportsbook, and other features, we automatically collect gaming activity data and technical data through server logs and platform analytics.
• Cookies and Tracking Technologies: jelebit uses cookies and similar technologies to collect browsing and session data when you visit jelebit.net. See Section 7 for full details.
• Customer Support: When you contact jelebit support via email or live chat, we collect the content of your communications and any personal data you choose to share.
• Third-Party Verification Providers: In certain cases, jelebit may receive supplementary identity or fraud-screening data from licensed KYC verification service providers used in the Philippines.

4 Why We Use Your Data

jelebit uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your jelebit account, including processing your jelebit Login and managing your profile settings.
• Identity and Age Verification: To verify that you are who you say you are and that you meet the mandatory 21-year minimum age requirement under Philippine gaming regulations.
• Payment Processing: To process deposits and withdrawals in Philippine Peso via your chosen local payment method.
• Service Delivery: To provide you with access to jelebit's full range of games, sportsbook markets, promotions, and account features.
• Fraud and Security: To detect, investigate, and prevent fraudulent activity, unauthorised jelebit Login attempts, money laundering, and other security threats.
• Legal and Regulatory Compliance: To fulfil jelebit's obligations under Philippine law, PAGCOR regulations, and anti-money laundering requirements.
• Responsible Gaming: To monitor gaming behaviour and identify signs of problem gambling, enabling jelebit to provide responsible gaming interventions, deposit limits, and self-exclusion tools where needed.
• Customer Support: To respond to your enquiries, resolve disputes, and process complaints through our 24/7 Philippine Standard Time support team.
• Marketing Communications: To send you promotional offers, platform updates, and personalised bonuses — only where you have given your consent to receive such communications.
• Platform Improvement: To analyse anonymised usage data in order to improve the jelebit platform, fix issues, and enhance the player experience for Filipino users across Manila, Cebu, Davao, Quezon City, Makati, and beyond.

5 Legal Basis for Processing

Under the Data Privacy Act of the Philippines (Republic Act No. 10173), jelebit processes your personal data on the following legal bases:

• Contractual Necessity: Processing your identity, contact, financial, and gaming activity data is necessary for jelebit to perform the gaming services contract with you — including account management, jelebit Login, payment processing, and game access.
• Legal Obligation: Processing for KYC verification, anti-money laundering checks, age verification, and regulatory reporting is required by Philippine law and PAGCOR compliance requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and general platform analytics is undertaken on the basis of jelebit's legitimate interests, provided those interests do not override your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies is carried out on the basis of your explicit, informed consent. You may withdraw your consent at any time without penalty to your account standing.

6 Sharing Your Data

jelebit does not sell, rent, or trade your personal data to any third party for commercial purposes. jelebit may share your personal data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• KYC and Identity Verification Providers: Licensed third-party providers used to verify your identity documents and confirm that you meet the 21+ age requirement.
• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment service providers involved in processing your deposits and withdrawals in Philippine Peso.
• Game Software Providers: Licensed game studios and live casino operators whose titles are available on jelebit may receive limited technical and gaming activity data necessary to deliver their games.
• Fraud Prevention Services: Third-party fraud detection and risk management providers used to protect jelebit and its players from fraudulent activity and unauthorised jelebit Login attempts.
• Regulatory and Law Enforcement Authorities: The Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine regulatory or law enforcement bodies, where disclosure is required by law or court order.
• Professional Advisers: Lawyers, auditors, and other professional advisers where necessary for legal proceedings, compliance audits, or corporate governance.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of jelebit's assets, your personal data may be transferred to the successor entity, subject to the same data protection commitments set out in this Policy.

All third parties with whom jelebit shares personal data are contractually required to handle that data in accordance with applicable Philippine data protection law and jelebit's data protection standards.

7 Cookies and Tracking

jelebit uses cookies and similar tracking technologies (such as web beacons and local storage) on jelebit.net to provide a functional, secure, and personalised experience for Filipino players. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the jelebit platform to function. These include session cookies that maintain your jelebit Login state and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming tool configurations. Disabling these may affect your platform experience.
• Analytics Cookies: Used to collect anonymised data about how players use jelebit, including which pages are visited most frequently and how players navigate between sections. This data helps jelebit improve the platform. Analytics cookies are only placed with your consent.
• Marketing Cookies: Used to deliver relevant promotional content within the jelebit platform based on your gaming preferences and activity. Marketing cookies are only placed with your explicit consent.

You may manage your cookie preferences via the cookie consent tool presented on your first visit to jelebit.net, or by adjusting your browser settings at any time. Note that disabling strictly necessary cookies will prevent you from using the jelebit Login and other core platform features.

8 Data Retention

jelebit retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your active jelebit account plus a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification or from the date of account closure, whichever is later, as required by PAGCOR and AMLC regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction in accordance with Philippine banking and AML law.
• Gaming Activity Data: Retained for a minimum of three (3) years from the date of the activity, or longer where required for ongoing dispute resolution or regulatory compliance.
• Support Communications: Retained for two (2) years from the date of the communication, or longer where relevant to an ongoing investigation or legal proceeding.
• Marketing Preference Data: Retained until you withdraw your consent to marketing communications, after which your opt-out record is retained to ensure jelebit does not contact you again without a renewed consent.

When your personal data is no longer required, jelebit will securely delete or anonymise it in accordance with our internal data destruction procedures.

9 Data Security

jelebit implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption on all jelebit.net pages, including the jelebit Login page and cashier.
• Encryption of personal data and KYC documents at rest using industry-standard encryption protocols.
• Role-based access controls ensuring that only authorised jelebit personnel with a legitimate need can access personal data.
• Regular security audits and penetration testing of the jelebit platform.
• Two-factor authentication options available to players to protect their jelebit Login.
• Secure, access-controlled data storage environments for all player records and financial data.
• Staff data protection training and internal data handling policies aligned with Philippine law.

While jelebit takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You also have an important role to play — please keep your jelebit Login credentials confidential and contact us immediately at [email protected] if you suspect any unauthorised access to your account.

10 Your Rights

Under the Data Privacy Act of the Philippines (Republic Act No. 10173), you have the following rights in relation to your personal data held by jelebit:

• Right to be Informed: The right to know that your personal data is being collected and processed, and to receive clear information about how it is used — which this Policy provides.
• Right of Access: The right to obtain a copy of the personal data jelebit holds about you, and information about how it is being processed.
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected. You may update most of your account information directly in your jelebit account settings after completing the jelebit Login.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jelebit's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that jelebit has processed your personal data in violation of the Data Privacy Act of the Philippines.

To exercise any of the above rights, please contact jelebit's Data Protection Officer at [email protected]. jelebit will respond to your request within thirty (30) days, as required under Philippine law. Requests that are manifestly unfounded, repetitive, or excessive may be subject to a reasonable processing fee.

11 Children and Minors

jelebit does not knowingly collect personal data from any individual under the age of 21. Access to the jelebit platform and all real-money gaming services is strictly restricted to individuals who are 21 years of age or older, in accordance with Philippine gaming regulations.

Age verification is a mandatory step in the jelebit KYC process. If jelebit discovers that personal data has been collected from an individual who is under 21 years of age, that account will be immediately suspended, any associated funds will be handled in accordance with applicable law, and all personal data associated with that account will be securely deleted to the extent legally permissible.

If you believe that a minor has registered on jelebit or that jelebit may hold personal data relating to a minor, please contact us immediately at [email protected].

12 International Transfers

jelebit primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed by service providers or technology partners located outside the Philippines — for example, in connection with cloud infrastructure, KYC verification services, or game software providers with operations in other jurisdictions.

Where such international transfers occur, jelebit ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that impose data protection obligations on the receiving party equivalent to those required under Philippine law. jelebit will not transfer your personal data internationally where adequate protections cannot be ensured.

13 Third-Party Links

The jelebit platform may contain links to third-party services such as game provider pages, payment processor portals, or regulatory information pages. Once you navigate away from jelebit.net to a third-party website, this Privacy Policy no longer applies. jelebit is not responsible for the privacy practices or content of any third-party website or service.

jelebit encourages you to review the privacy policies of any third-party services you access in connection with your use of the jelebit platform, including the privacy policies of GCash, PayMaya, and your chosen Philippine banking institution.

14 Changes to This Policy

jelebit reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, updates to Philippine law, or improvements to the jelebit platform. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Where changes to this Policy are material — such as changes to the categories of data collected, the purposes for which it is used, or your rights as a data subject — jelebit will notify registered players via the email address associated with their account or via a prominent notice on the jelebit platform at least seven (7) days before the revised Policy takes effect.

Your continued use of jelebit following the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with the changes, you should cease using jelebit and contact support to request account closure and deletion of your personal data to the extent legally permissible.

15 Contact and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to jelebit's handling of your personal data, please contact our Data Protection Officer:

Email: [email protected]
Response time: within 30 days for formal data subject requests; typically within 4 hours for general enquiries during Philippine Standard Time business hours.

If you are not satisfied with jelebit's response to your privacy concern, or if you believe that jelebit has processed your personal data in violation of the Data Privacy Act of the Philippines, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.